Bookwormlab Support • Contact Us
On this page you will find information on how to contact us.
And also frequently asked questions of users
Feel free to contact us any time of day. Our support team is always ready to help.
As a precautionary health measure for our support specialists in light of COVID-19, our phone support option will be temporarily unavailable. However, orders are processed online as usual and communication via livechat, messenger, and email is conducted 24/7. There are no delays with processing new and current orders.
We work 24/7,
so do not hesitate to
contact BookwormLab.com whenever you need. We are here to help you with any task.
We don't just write,
Frequently Asked Questions
Our Company and Services
What exactly does BookwormLab.com do?
BookwormLab.com is an academic writing agency that is here to help you with all aspects of your studies. Our services include: model custom essays, research papers, term papers, thesis proposals, capstone projects, speech and presentation assistance, book and movie reviews, article critiques and academic tutorials, CVs, cover letters, resumes and other job application assistance, lab reports, scientific studies; virtually any academic writing help.
Our goal is to improve your overall academic performance by providing qualified professional writing help.
What makes BookwormLab.com different?
Firstly and most importantly, we are one of the few custom writing services to recruit experienced freelance academic writers, who are mostly English native speakers from United States, Great Britain, Canada, Australia, and Western Europe. We also employ ESL writers, but assure you that every single one of them speaks and writes English like a native. Besides, you have a unique opportunity to select a specific writer for any project to ensure that your paper is written by a person proficient in the field.
All of our academic papers are original and written from scratch. We double-check every completed task with two different plagiarism detection systems to avoid referencing errors or unintentional plagiarism prior to submitting it to the client. Besides, we provide a free WriteCheck (checks against Turnitin databases) plagiarism report upon request. You will be paying for a unique, fully customized essay, research paper or capstone project. This is in contrast to almost all other companies, which resell their pieces.
BookwormLab.com is a division of USA Writing Solutions LLC, a US-registered company, which is vital in terms of the security and protection you are entitled to as a client. American firms have to strictly follow the consumer protection laws, fair trading directives and sale of goods and services legislation. When your consumer rights are violated, you have a simple legal recourse and can easily reclaim your payment.
How does the process work?
The process is quite simple. You need to contact our Client Support Center via phone (phone number: 1-407-506-0723), email ([email protected]), or Live Chat with your order details and they will find a writer to help you with your assignment. Alternatively, you can instantly place your order on the website by clicking on the ‘New Order’ button and the customer support team will get in touch with you within minutes. Your selected writer will be given the exact specifications and details of your assignment (the title you have specified when placing your order, academic referencing style, specific sources, structural requirements, etc) and complete it within the designated time frame. We will check and proofread the finished paper and email it to you. Your private information will be kept confidential at all times.
Can you find writers/editors/researchers for any subject?
Yes. We have a team of qualified professional freelance writers to cover all major subject studies at US and UK universities and schools. By having a large team of editors and researchers we are able to quickly get hold of the most suitable expert for most orders within an hour or less, while complex or unusual requests may take up to a day.
What if I am not satisfied with the finished product?
If for whatever reason you are not satisfied with the paper you have received, you are welcome to request free editing within 10 days after delivery of your written piece. The revision process is quite simple: we just ask you to send your writer a message, detailing the aspects of the work you would like to be revised, removed or addressed. Our client support team will get back to you to confirm that the writer is working on your requested revision.
Can you promise that my paper will be written by a native English speaker?
Yes. The majority of writers that we contract are native English speakers from US, UK, Canada, Australia, and Western Europe. We do hire ESL writers from all over the world, but assure you that every single one of our ESL writers speaks and writes English as a native. You have a unique option to select a specific writer for any project to ensure that your work is written by a native English speaker. Or, you can ask for an ESL writer to work on your assignment, if you are an international student, studying abroad.
Can I talk to my writer?
Just as most of our clients would like to preserve their privacy, most of our writers want to stay confidential and avoid direct communication with their clients. However, all of our writers are accepting private messages from clients, so you can always communicate with your writer through the website. In case your project is really tough and you would like to actually talk to the person, who is going to write your assignment, you will need to contact our custom support department and notify them about your request. We will find a writer who accepts direct phone calls from clients and arrange everything for you.
How do I know that my writer is actually a good one?
We spend much time picking the best freelance academic writers to work on your projects. Though we receive hundreds of applications each month, only a few are accepted. As soon as your order is assigned to a particular writer, you can communicate with the person and ask any questions related to your assignment to find out if your writer is really proficient in the field. On request we can send you the writer’s credentials to prove that he/she is an academic degree.
Can I be sure that my paper will not be plagiarized?
Yes. All papers we complete are written from scratch and double-checked for plagiarism prior to submission.
Will my paper and personal information remain confidential?
Yes, we take your confidentiality very seriously. Since all of our work is original, we do not republish your paper or sell it to third parties. You will be the first and only client to receive your paper. Your name, phone number and location will only be known to our customer support department. We will never pass your personal information to your writer, unless you yourself ask to do so for the sake of the project.
Should I inform my school that I am using your service?
This is totally up to you. Since BookwormLab.com does not share your personal information or written works, your paper will not be traceable back to BookwormLab.com.
What if my paper was delivered late?
By having such a large team of professional academic writers, we strive to have the majority of orders be delivered prior or according to the set deadline. We might only be late in extreme situations, when a writer falls ill, gets hospitalized, is involved in an unforeseen accident or is a victim of extreme weather conditions. In this rare cases, every client has a right to ask for a partial refund according to our Money Back Policy (bookwormlab.com/money-back.html).
How do I place an order?
Go to our Order page and fill out the order form to provide us with all necessary details and information regarding your paper. If you are a new client, you will have to create an account prior to placing your order. Once your fill in the details of your request, the support team members will review your inquiry and contact you for your payment details. Usually, we start looking for a writer to work on your project as soon as we get your payment, however, we can assign a writer for your task prior to receiving the funds.
How do I pay for my order?
Once we have confirmed to complete your order (in case it’s an urgent paper), you have to proceed with your payment before the writer commences working on your assignment. In case your order is not urgent, you do not need to wait for our confirmation, since we are pretty sure that we will assign your project to a particular writer. You can only pay for your order online:
- Visit my.bookwormLab.com
- Log in to your account using your personal user name and password
- Locate the Navigation Panel and click on My Orders
- Open your order and press ‘Check out with PayPal’
- Fill out the payment form at PayPal and make your payment
PayPal is an extremely secure online payment service that guarantees purchase protection, transaction monitoring, seller verification and security of financial information.
Can I pay with my debit/credit card?
Yes. You can pay with your PayPal balance, bank account or credit card.
I am nervous about making an online payment. Is it secure?
Absolutely! PayPal is an extremely secure online payment service that guarantees purchase protection, transaction monitoring, seller verification, and security of financial information.
What if I made a mistake while placing an order?
How do I receive my order?
Once your paper is ready, we upload it to your personal order page on the website and send it to your specified email address.
How do I know if my writer has any questions regarding my paper?
If your writer sends you a message through the website, you will instantly receive an email notification with a direct link to the note.
Cheating and Plagiarism
Is this service legal?
Yes. BookwormLab.com is a division of USA Writing Solutions LLC. When your consumer rights are violated, you have a simple legal recourse and can easily reclaim your payment. Our services conform 100% to all relevant legislation in the US, and our staff and clients can be assured that in contracting our services they are not in contravention of any US laws.