If you want to cancel your order:

Order progress Maximum amount of refund Details
The order has not been assigned to a particular writer 100% You can cancel your order and get a full refund any time before it gets assigned to a writer
Order status is ‘Pending’ 70% A writer has already started working on your assignment and must be compensated. Please, be advised that research is also related to ‘work’.
Order status is ‘Pending’ and more than half of the deadline passed 50% A writer has already spent a significant amount of time working on your order and must be compensated. Please, be advised that research is also related to ‘work’.

If your order is delivered late

If your order is late because you did not provide some required information or materials on-time or we could not reach you via contacts provided, then you can not claim a refund based on lateness. Please, be advised that it is very important to provide valid contact information, including your email address and phone number, so that we can reach you when emergencies occur.

If your order is late, but you still have time and would like to use the paper, we will recalculate the price according to previous deadline option. The difference in price will be refunded to you.

If for any other reason your order is sent to you after the deadline and you do not need it any more, you can request a full refund. However, in such case, you cannot use the paper as it fully belongs to our company. We can decide to utilize it at our own discretion and also reserve the right to publish it online as a sample of our work.

If you make a double-payment

In case you accidentally pay twice for the same order, we will refund you the second payment after your confirmation.
If you place two identical orders and pay for both of them, we will assume that you need both orders completed and start working on them. Therefore, if any of the orders is paid by mistake, please, make sure you contact us immediately to clarify the situation. Of course you can cancel any order that you do not need before it is assigned to a writer.

If no writer has been found

Even though we have hundreds of professional writers in various fields of expertise, it can happen that for a complex urgent technical task all writers can be busy. In such unlikely case you will be notified as soon as possible and we will process the refund of your payment. We will never keep your order till the last minute thus leaving you with no other options.

If the revision of your order is late

All the revisions are processed according to our Revision Policy. However, if your revision is late the refund can still be issued. In such case its amount is adjusted in each particular situation.